Refund Policy
Last updated: 11 June 2026
We designed the billing so you should never pay for something you haven't tried: every subscription starts with a 14-day free trial with the full product. Beyond that, here is exactly how refunds work.
1. The free trial comes first
You are not charged anything during the first 14 days. Cancel any time during the trial and no payment is taken. The trial is the same, complete product — nothing is locked.
2. Your first payment — 14-day money-back
If you are charged after the trial and change your mind, contact us within 14 days of the first charge and we will refund it in full. This honours (and in practice goes beyond) the EU consumer right of withdrawal for digital services: even though the Service begins immediately, we refund the first charge within that window, no questions asked.
3. Renewals
- Subscriptions renew automatically. We send a reminder before each annual renewal.
- If an annual renewal was charged and you didn't mean to continue, contact us within 14 days of the renewal charge and we will refund it.
- Monthly renewals are generally not refunded — cancel anytime and your access simply runs to the end of the paid month.
4. Cancellation vs. refund
Cancelling stops future charges; it does not by itself trigger a refund. After cancelling, your instance stays active until the end of the period you've paid for, and we don't refund the unused remainder pro rata (except as described in sections 2 and 3, or where we terminate the Service ourselves — see the terms of service).
5. If something went wrong on our side
If a fault on our side made the Service materially unusable for an extended period, write to us — we will put it right, credit, or refund the affected period. We'd rather be fair than argue.
6. How to request a refund
- Email [email protected] from your account email, or use the receipt link from Stripe.
- Payments are processed by Stripe, our merchant of record — approved refunds are issued by Stripe to your original payment method, typically within 5–10 business days.
7. Your statutory rights
Nothing in this policy limits the mandatory rights you have as a consumer under EU and Belgian law. If you are entitled to a remedy by law, you keep it regardless of what is written here.